Support
A question, a bug, a wrong breed? Write to us — we answer.
Contact us
Email is the only channel, and the fastest one. Tell us what happened, and add your iOS version and your iPhone model if it is a bug — it saves a round trip.
hello@staticbloom.ioPublisher
Static Bloom — micro-entreprise (sole proprietorship, France)
200 rue de la Croix Nivert, 75015 Paris, France
Before you write
- Tipote suggested the wrong breed
- The suggestion is never the last word: pick another breed in the list, or file the encounter as a crossbreed or as undetermined. The choice you confirm is the one the album keeps.
- I changed iPhone and my collection is gone
- Tipote has no account and no server, so nothing is stored on our side and we cannot restore a collection. Your dogs come back with the device backup that contains them — iCloud or a computer backup.
- I bought Tipote and it asks me to pay again
- The purchase is tied to your Apple Account, not to the device. Use the Restore button in the app, with the same Apple Account you bought it with. No second payment is taken.
- Recognition does not work without a connection
- It does: recognition runs on the device by default and no photo leaves your iPhone. Online recognition is an optional setting, off until you turn it on.
- I want my data deleted
- Everything lives in the app on your iPhone: deleting the app erases your photos, encounters, boards and settings. We hold nothing to delete. Analytics are anonymous and cannot be traced back to you.